Terms and Conditions - Hand Print - Printed Tea Towels, School Bags, Uniform and Workwear

Quality and Value
Quality and Value
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Terms and Conditions

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Acceptance of Terms and Conditions
Please read the terms and conditions below carefully, as when placing an order with Hand Print Kernow Ltd it under these terms and conditions and it is your responsibility to have read and understood them.  If you wish to have any further information please contact us.

VAT (Value added tax)
All prices shown are subject to vat at 20%.  Exceptions are for children's sized clothing and exports outside the EU.  Any organisation exempt from the payment of vat must enclose relevant information with order i.e. charity number.

Specification of Goods
It is your responsibility to ensure that the goods that you order are of a correct specification, as once printed they cannot be returned or exchanged.
All sizes are approximate and are given as a general guidance only.  Please be aware that unless otherwise stated, the sizes quoted are 'to fit' in inches or cm.  They are not indicative of the actual size of the garment as some styles are designed to be worn loose/baggy and others are designed to be worn fitted.  You must ensure garments are suitable before ordering and/or printing.
Colours, shades, materials and sizes of goods may vary to a minor extent
from those illustrated and between different batches of goods.
All goods are subject to availability.

Printing/Colour Matching
Inks can react differently to different materials and therefore whilst we endevour to colour match a print with all of your goods this is not always possible. If pantone colour numbers are supplied we will endeavour to supply a close match.  It is not a breach of contract if the colour is not an exact match. No other system or method will be accepted to colour match and results cannot be guaranteed.  Colours may vary between print batches.

Delivery / Collection
Collection can be made by prior arrangement.  All local and national deliveries will be dispatched by courier on a next working day service.
International delivery available on request.
Whilst we aim to deliver all goods within requested delivery dates, the contract between yourself (the customer) and Hand Print Kernow Ltd is not based upon the date of delivery and any delivery after a requested date is not a breach of contract.
International delivery available on request.

Customer Supplied Goods
Customer supplied garments/items are supplied at your own risk.
We are liable for replacement of print/embroidery only in all circumstances.
No liability for spoilage can be accepted when printing or embroidering
customer's own garments or others items.
We will replace the print or embroidery, but not the garment.

Orders are on a strictly pro-forma basis and no goods will be
dispatched until the amount is paid in full.
We accept all major debit cards or cleared cheques from non-account
All prices are subject to VAT at the prevailing rate.  Children's sizes
are zero-rated.  Certain larger children's sizes are subject to VAT.

Late Payment will incurr interest at the base rate + 8% and costs of recovery which vary according to the amount due.  This is based on UK/EU late payment legislation.

Privacy Policy

We do not collect your information via cookies or other electronic methods.

If you email your enquiry to us then we will only use this for your required purpose and not for further marketing by ourselves or any third party.

If you make an electronic payment, only your contact details that you give are kept to ensure that the payment and order are correct, no card details are recieved.

Emails are on a password protected server.

Payment providers have their own privacy policy and to make payments you must agree with thier policies which we have no input over.

None of your details are sold, passed on or leave our office for any other purpose than accountancy.

Please check your order as soon as it arrives, as we will not consider returns later than a reasonable time (28days) after their arrival at your delivery address.
Due to the customised nature of the products, refunds are not available on
customised orders unless the products are defective.
If you believe that your products are defective you must contact Hand Print Kernow Limited immediately.

Returns will not be accepted if products have been used, worn or washed.
We cannot give refunds or exchange goods that are ordered incorrectly.
Please check your order.

It is taken as implicit in the acceptance of all printing that the customer is either the copyright holder or an authorised user licensed by the copyright holder and that the customer will indemnify Hand Print Kernow Ltd in full against any claim for infringement that may arise.

Ownership of Goods
Titles of goods shall not pass to the purchaser until the sum due under invoice for the goods is paid in full.  All artwork and embroidery originations will remain the property of Hand Print Kernow Ltd.

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